Description
You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
• Understanding the tickets and issue those tickets to the concerned person.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive experience.
• Supporting your colleagues with peer learning, and being open to feedback from others
Requirements
• Experience : Fresher to 1 year of experience
• Work with the team to obtain an in-depth understanding of the product.
• Excellent written and verbal communication skills in English
• An affinity for offering excellent customer service
• Positive and resilient attitude
• Great teamwork skills
• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
• Background in IT is a big plus.
To apply please login and send us a message.
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- Price
- Check with seller
- Published
- April 28, 2024
- Location
- India, Kerala
- Category
- Customer Service
- Views
- 1100
- ID
- 246
Location
Useful information
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- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
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